v8v8 Privacy Policy

This Privacy Policy ("Policy") is issued by v8v8 ("v8v8", "we", "us", "our") and applies to all personal data processed in connection with the operation of the v8v8 online betting and casino platform accessible at v8v8.io. It governs the collection, use, storage, disclosure, and deletion of personal data belonging to registered users, prospective users, and visitors to the platform ("you", "your", "User").

v8v8 is committed to handling personal data with the highest standards of care, confidentiality, and security. This Policy has been written to be clear and accessible, using plain formal English so that all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the wider Bangladesh market can understand precisely how their data is managed.

This Policy forms part of the overall legal framework governing your use of v8v8, alongside our Terms and Conditions and Responsible Gaming Policy. By registering an account or otherwise using the v8v8 platform, you confirm that you have read and understood this Policy in full.

v8v8 reserves the right to amend this Policy at any time. The effective date shown at the top of this document reflects the date of the most recent revision. Continued use of the platform following publication of a revised Policy constitutes acceptance of the updated terms.

v8v8 collects and processes the following categories of personal data:

Full name, date of birth, gender, and photographic identification (such as a scanned national ID card, passport, or driving licence) submitted during the Know Your Customer (KYC) verification process.

Email address, mobile telephone number, and residential address. This information is used for account communications, identity verification, and support correspondence.

Payment method details including the mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay accounts; bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transactions; deposit and withdrawal history; and account balance information. v8v8 does not store full card numbers or banking credentials — payment processing is handled via secure third-party payment gateways.

Internet Protocol (IP) address, browser type and version, operating system, device identifiers, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and access logs including timestamps of logins, logouts, and session durations.

Betting history, game play records (including casino sessions, slot spins, crash game rounds, Pool Rummy hands, and Dragon and Tiger rounds), tournament participation, bonus redemption history, and interactions with customer support.

Records of all communications between you and v8v8's support team, including emails sent to support@v8v8.io, live chat transcripts, and any written correspondence submitted for responsible gaming requests or account disputes.

The following table summarises each data category, its primary purpose, and its standard retention period:

Data Category	Primary Purpose	Retention Period
Identity Data	KYC verification, fraud prevention	5 years from account closure
Contact Data	Account management, support	Duration of account + 2 years
Financial Data	Payment processing, audit trails	7 years (regulatory requirement)
Technical Data	Security, fraud detection	12 months rolling
Usage Data	Responsible gaming monitoring	Duration of account + 3 years
Communications Data	Dispute resolution, compliance	3 years from last contact

v8v8 collects personal data through the following mechanisms:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to any platform survey or promotion.
• Automated technical collection: Data gathered automatically as you interact with the platform, including via cookies, log files, session tracking software, and analytics tools. See Section 7 for full details on cookies and tracking technologies.
• Third-party sources: Identity and fraud screening data received from third-party KYC service providers, payment processors, and fraud-prevention partners. This data is used solely to verify your identity and protect the integrity of the platform.
• Device and network data: Technical information captured by our servers when your device connects to v8v8.io, including IP address, device fingerprint, and browser characteristics used for security screening.

v8v8 does not purchase personal data from third-party data brokers or list providers for marketing or profiling purposes.

v8v8 uses collected personal data for the following defined purposes:

• Account registration and management: To create, maintain, and administer your v8v8 player account, including processing logins, account settings changes, and account closure requests.
• Identity verification (KYC): To verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that you are not subject to any self-exclusion or sanctions restriction that would prohibit your use of the platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or supported bank), and to maintain accurate financial records in compliance with accounting and regulatory obligations.
• Service delivery: To provide access to sports betting markets (including cricket BPL, IPL, T20 World Cup, and football), live casino games, slots, and other gaming products available on the v8v8 platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and any other activity that may threaten the security or fairness of the platform.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour and, where identified, to proactively offer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion options in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your enquiries, process complaints, resolve disputes, and provide technical assistance via email at support@v8v8.io.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, including responding to lawful requests from government authorities and maintaining records required for audit purposes.
• Platform improvement: To analyse aggregate usage data (in anonymised form where practicable) to improve the performance, reliability, and user experience of the v8v8 platform.

v8v8 does not use personal data for automated individual decision-making that produces significant legal or similarly significant effects on users, except where such processing is necessary for fraud prevention or responsible gaming interventions, in which case you retain the right to request human review.

v8v8 processes personal data on the following legal bases:

• Performance of a contract: Processing that is necessary to provide the services described in our Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC and anti-money laundering obligations, financial record-keeping requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for purposes that represent a legitimate interest of v8v8, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where v8v8 relies on your consent as the legal basis for processing — for example, in connection with certain marketing communications — you have the right to withdraw that consent at any time by contacting support@v8v8.io. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

v8v8 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with the following categories of recipients strictly on a need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, for the sole purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data processed within their systems.
• KYC and identity verification partners: Third-party identity verification services engaged to assist with document authentication and fraud screening. These partners process data under strict contractual data processing agreements with v8v8.
• Game studio providers: Software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as session tokens and game identifiers) necessary to deliver their games via the v8v8 platform. They do not receive full player profiles.
• IT and infrastructure service providers: Cloud hosting, cybersecurity, and content delivery network (CDN) providers engaged to support the technical operation of v8v8.io. All such providers are bound by data processing agreements that restrict their use of data to the services contracted.
• Legal and regulatory authorities: Where v8v8 is required by law or by a valid legal order to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies. v8v8 will notify affected users of such disclosures to the extent permitted by law.

All third parties with whom v8v8 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using the data for any purpose beyond that which v8v8 has authorised.

v8v8 uses cookies and similar tracking technologies to operate the platform effectively, maintain session continuity, and gather analytical data that helps us improve the user experience for players across Bangladesh.

• Strictly Necessary Cookies: Essential for the operation of the platform. These include session cookies that maintain your logged-in state and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with v8v8.io, including pages visited, time spent on each section, and error events. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences such as language setting, time zone (Bangladesh Standard Time, UTC+6), and display preferences, so that you do not need to re-enter these settings on each visit.
• Security Cookies: Used for device fingerprinting and fraud detection purposes, helping v8v8 identify and block suspicious login attempts and unauthorised access.

You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing the v8v8 platform. Disabling functional or analytics cookies will not affect your ability to place bets or play games but may result in a reduced personalisation experience.

Session cookies are deleted when you close your browser. Persistent cookies are stored for defined periods ranging from 30 days (preference cookies) to 12 months (analytics cookies), after which they expire automatically.

v8v8 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, taking into account applicable legal, regulatory, accounting, and reporting requirements. The standard retention periods applicable to each data category are set out in the table in Section 2 of this Policy.

Following account closure, v8v8 will retain identity, financial, and communications data for the periods specified in Section 2, primarily to comply with anti-money laundering obligations and to resolve any post-closure disputes. After the applicable retention period has expired, personal data is securely deleted from all v8v8 systems or irreversibly anonymised.

Where you have submitted a self-exclusion request, a record of that exclusion will be retained for a minimum of 12 months beyond the exclusion period to prevent re-registration in breach of the exclusion agreement. This retention serves a responsible gaming purpose and is in your interest.

As a user of v8v8, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to support@v8v8.io with the subject line "Data Rights Request":

• Right of Access: You may request a copy of all personal data v8v8 holds about you, along with information about the purposes for which it is processed, the categories involved, and any third parties to whom it has been disclosed.
• Right to Rectification: If any personal data held by v8v8 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that v8v8 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to overriding legal retention obligations (see Section 8).
• Right to Restriction: You may request that v8v8 restrict the processing of your data while a complaint or accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of your data for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. v8v8 will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights and freedoms.
• Right to Withdraw Consent: Where consent is the legal basis for processing, you may withdraw that consent at any time without prejudice to prior lawful processing.

All data rights requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request is complex or voluminous, this period may be extended by a further 30 days, in which case v8v8 will notify you of the extension and the reasons for it. Responses are provided at no charge.

v8v8 maintains a comprehensive information security programme designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption applied to all data transmitted between user devices and v8v8 servers.
• Server-side AES-256 encryption for all personally identifiable data stored in v8v8 databases.
• Role-based access controls (RBAC) ensuring that v8v8 staff can only access personal data that is strictly necessary for their specific job function.
• Multi-factor authentication (MFA) required for all administrative access to systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Real-time intrusion detection systems monitoring for anomalous access patterns and potential data exfiltration attempts.
• Incident response procedures ensuring that any personal data breach is contained, assessed, and reported to affected users within 72 hours of v8v8 becoming aware of the incident.

Despite these measures, no internet-based platform can guarantee absolute security. You are advised to use a strong, unique password for your v8v8 account and to never share your login credentials with any other party. If you suspect your account has been compromised, contact support@v8v8.io immediately.

The v8v8 platform integrates third-party game content from providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. While these games are delivered through the v8v8 interface, each provider operates their own data processing infrastructure and is subject to their own privacy practices. v8v8 limits the data shared with game providers to the minimum technically necessary for game delivery and session integrity.

v8v8.io does not contain outbound links to third-party websites. Where any third-party service embedded in the platform (such as an analytics tool or security service) processes data, v8v8 ensures that a data processing agreement is in place restricting the provider to processing data only in accordance with v8v8's instructions.

v8v8 is not responsible for the privacy practices of third-party payment providers such as bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, you are subject to the privacy policy of the respective payment provider for the portion of the transaction processed within their system.

v8v8 is strictly an adults-only platform. Access is prohibited to any individual under the age of 21. v8v8 does not knowingly collect personal data from individuals under 21 years of age. If v8v8 becomes aware that personal data belonging to a minor has been submitted — whether through a fraudulent registration or any other means — the account will be immediately suspended, all data will be securely deleted, and any deposits will be returned to the original payment method.

Account holders are responsible for ensuring that minors do not access the v8v8 platform through their devices. If you are a parent or guardian and believe a minor has registered an account or accessed v8v8 services, please contact support@v8v8.io immediately using the subject line "Minor Account Report" for priority handling.

v8v8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, v8v8 will update the effective date shown at the top of this document and, where practicable, notify registered users via the email address associated with their account.

It is your responsibility to review this Policy periodically. Continued use of the v8v8 platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to any amendment, you must discontinue use of the platform and may request account closure by contacting support@v8v8.io.

A version history is maintained internally by v8v8. If you require information about a prior version of this Policy, please submit a written request to support@v8v8.io.

For all privacy-related enquiries, data rights requests, or concerns about the way v8v8 handles your personal data, please contact our privacy team using the details below. All communications are handled in English and responded to within the timeframes specified in Section 9.

• Email: support@v8v8.io (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Minor Account Reports: "Minor Account Report"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Language: English
• Platform: v8v8.io

v8v8 takes all privacy complaints seriously. If you are dissatisfied with our response to a privacy concern, you may have the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction.